Yes. Our vehicle has a built-in ramp. You roll directly into the vehicle and are secured with professional tie-downs and seatbelts. There’s no need to transfer out of your wheelchair.

We can accommodate standard manual wheelchairs, lightweight folding wheelchairs, and most reclining wheelchairs. For power wheelchairs, please share the dimensions and weight when you contact us so we can confirm compatibility. Note that Japanese spaces tend to be narrower than in Western countries, so compact wheelchairs work best.

We recommend booking at least 2 weeks in advance, especially during peak seasons (snow festival in February, cherry blossoms in May, lavender season in July). For multi-day itineraries, 1 month advance booking is ideal.

We can communicate in English via email for booking and trip planning. During the ride, our driver speaks basic English, and we can use translation tools for detailed communication. All written materials (itinerary, pricing) are provided in English.

Absolutely. Our vehicle seats the wheelchair user plus additional passengers (typically 2–3 family members). There is no extra charge for companions.

Our driver knows the locations of accessible restrooms (多目的トイレ) along every route. Japan actually has excellent accessible toilet coverage at major stations, rest areas, and tourist spots. We plan comfort stops into every itinerary.

The metered fare is comparable to a regular taxi, with an additional care assistance fee (¥1,000–¥3,000 per trip) for the nursing service. Given that you receive a certified caregiver, wheelchair-accessible vehicle, and door-to-door physical assistance, most travelers find it excellent value.

We accept cash (Japanese yen) and major credit cards. Payment is made after each trip — no prepayment or deposit required.